Return Policy
Cancellation, Return of Goods, Guarantee
a) Cancellation. If you have validated your order and it hasn’t been yet dispatched, you can still cancel it if you so wish: please provide us with notice in writing to COOZINA.
If you have already settled your order by credit card or PayPal, the refund will be made directly to the corresponding account. In any case, the refund will be executed within 15 days following your written statement. Alternatively, the amount to be refunded can be kept as a credit balance for your next order, should you so prefer.
b) Replacements. COOZINA accepts product replacements under the following conditions: i) Send us your replacement request within 30 days from delivery date. ii) The products must be intact in their original packing and remain unused. iii) The products must be accompanied by the corresponding sales document (e.g. sales receipt). iv) You assume the responsibility and transport charges for the return of the products to the following address: OMNITRADE 29, Lavriou ave., 15354 Glyka Nera, Athens, Greece. Returns through Greek Post (ELTA) will not be accepted.
c) Returns - Withdrawal right. COOZINA accepts returns of products purchased through its website, regardless the reason for you doing so, by submission of a written statement and under the following conditions: i) Send us your return request within 30 days from delivery date. ii) The products must be intact in their original packing and remain unused. iii) The products must be accompanied by the corresponding sales document (e.g. sales receipt). iv) You assume the responsibility and transport charges for the return of the products to the following address: OMNITRADE 29, Lavriou ave., 15354 Glyka Nera, Athens, Greece. Returns through Greek Post (ELTA) will not be accepted.
If you have already settled your order by credit card or PayPal, the refund will be made directly to the corresponding account. In any case, the refund will be executed within 15 days following reception of the returned goods to the above mentioned address.
Returns of gifts offered for advertising purposes or as part of an offer combined with another product, will not be accepted. In such an event, the products will be returned to the sender on his charges.
d) Optimal Delivery Guarantee. Every order is packed in the best possible way to ensure the safety of the products during transport. If however items within packaging are delivered faulty or damaged, please notify us within 2 working days from delivery date and COOZINA will replace the items without any cost for you.
The Optimal Delivery Guarantee does not restrict your rights with respect to the "legal guarantee" and the "commercial guarantee" as described below.
e) Liability of the seller & Supplier’s warranty. All products by COOZINA are covered by a 2 years "legal guarantee" according to the corresponding provisions of the Civil Code.
More specifically, in the event of an actual defect or lack of contracted property of the product you purchased through COOZINA you may (a) ask for a repair at no cost for you, or for its replacement with another one unless this is not possible or would incur disproportionate expenses (b) ask for a price decrease (c) withdraw, unless it concerns an essential actual defect. For a property to be considered as contracted, a relevant written agreement is required. The above mentioned obligations do not apply if the defect was caused by you, or –in the strict or broad sense- by force majeure. In any case, the products must be accompanied by all necessary relevant commercial documents and delivery notes.
If there are any defects in the goods you have purchased through COOZINA, please let us know. COOZINA explicitly reserves the right for that its competent staff inspect the product before confirming it as defective.
For the products accompanied by “commercial guarantee”, responsible for the period covered by it is the manufacturer or the company importing this product in the EU, or the company appearing as the manufacturer.